1. Supply Right Duration
You are entitled to exercise your supply right within 14 days from the date of purchase. During this period, you may request the return of the product and a refund.
2. Requesting the Supply Right
The exercise of the supply right must be announced in writing, which can be done via email or by post. The announcement should include the order number, purchase date, and the details of the product you wish to return.
3. Product Condition
When exercising the supply right, the product must be in its original packaging and undamaged. The product must be returned within 14 days of purchase.
4. Return Costs
The customer is responsible for the return shipping costs, unless the product is defective or does not match the order.
5. Supply Right Process
Once we receive the returned product and inspect its condition, the refund will be processed within 14 days, using the original payment method.
Procedure Steps
1. Request Submission
Please send an email or postal letter to our customer service team regarding the exercise of the right of withdrawal. The request should include the order number and purchase details.
2. Returning the Product
The product must be returned to the provided address in its original packaging and in undamaged condition. Return shipping costs are the responsibility of the customer, unless the product is defective or does not match the order.
3. Processing the Refund
Upon receiving the returned product, we will inspect its condition. If all conditions are met, the refund will be processed within 14 days, using the same payment method as the original purchase.
Exceptional Cases
1. Defective Product
If the product is defective or does not match your order, please immediately contact our customer service so that we can process the return and refund more efficiently.
2. Non-returnable Products
Certain products, such as personalized or used items, are not eligible for the right of withdrawal.
Contact
Contact email: support@sellvio.com
Phone number: +381 60 44 60 556